Q After reading the Introduction to Chapter 17 and then sections 17.1 and 17.2 of the text, complete exercise "3" at the end of Section 17.1. • Sales have decreased for two consecutive quarters at your business. You have been instructed to inform your sales team that their hours, and base pay, will be reduced by 20 percent. While you may have a few members of your sales team that are underperforming, you want to retain the entire team. • Write a negative news message in a direct or indirect approach informing your sales team of the news. • Write this document in the form of a memo as explained in Section 9.2 of our text. Follow the example of Figure 9.3 Rubric Chapter 17 Assignment Chapter 17 Assignment Criteria Ratings Pts This criterion is linked to a Learning OutcomePrompt adherence The Memo shapes a response to exercise 3 in chapter 17: "Sales have decreased for two consecutive quarters at your business. You have been instructed to inform your sales team that their hours, and base pay, will be reduced by 20 percent. While you may have a few members of your sales team that are under-performing, you want to retain the entire team." 15 pts This criterion is linked to a Learning OutcomeDirect or indirect delivery The student writes a negative news message in a direct or indirect approach based on the guidelines in chapter 17 of the textbook. Criteria for direct delivery: The direct message places the negative news at the beginning of the message. Criteria for indirect delivery: The indirect message places the negative news between the positive introduction, sometimes called a "buffer" or cushion, and a conclusion. 15 pts This criterion is linked to a Learning OutcomeAppropriate communication style The students communication is appropriate based on the following seven criteria in chapter 17 of the textbook: 1. Be clear and concise in order not to require additional clarification. 2. Help the receiver understand and accept the news. 3. Maintain trust and respect for the business or organization and for the receiver. 4. Avoid legal liability or erroneous admission of guilt or culpability. 5. Maintain the relationship, even if a formal association is being terminated. 6. Reduce the anxiety associated with the negative news to increase comprehension. 7. Achieve the designated business outcome. 12 pts This criterion is linked to a Learning OutcomeMemo format + grammar/style The student uses memo format based on what is in chapter 9 of the book. The memo is free of grammatical and stylistic errors. 8 pts Total Points: 50 PreviousNext